Privacy Policy
Last updated October 7, 2026
This policy explains how Streameum Entertainment (“Streameum”, “we”) handles personal information in the Streameum Artist Portal at streameum.app. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- Account details: your email address, artist name, legal name, country and phone number.
- Payout details: the PayPal email you give us, and a record of payout requests and payments.
- Your music and release information: audio, artwork, metadata, ISRC and UPC codes and release dates you submit.
- Royalty information: sales and streaming data from our distribution partners, statements and recoupment figures for your deals.
- Messages: support tickets and replies you exchange with our team.
- Security information: sign-in times, IP address and browser type, kept to protect your account and investigate misuse.
- Basic usage data: anonymous page views (no advertising cookies) to keep the portal fast and reliable.
Why we use it
- To deliver your releases, calculate and report your royalties, and pay you.
- To run your account, keep it secure and send you service emails (statements, security alerts, replies).
- To meet our legal, tax and accounting obligations.
We don’t sell your personal information and we don’t use it for advertising.
Who we share it with
Only the service providers we need to run the portal, under contracts that require them to protect it:
- Hosting, database and file storage providers.
- Our email delivery provider (for statements, alerts and replies).
- Our music distribution partners, for release delivery and royalty reporting.
- PayPal, when we send you a payout.
Some of these providers may store information outside Canada, where it may be subject to the laws of that country.
How long we keep it
We keep account and royalty records for as long as you have an account and for the period required by tax and accounting law afterwards. Security logs are kept for a limited time unless they’re needed to investigate an incident.
How we protect it
Encrypted connections, access limited to authorized staff, two-factor authentication for every staff account, and an audit trail of staff actions. Your password is never visible to us.
Your choices and rights
You can see and update most of your information in Settings. You can ask us for a copy of your information, ask us to correct it, or ask us to close your account by emailing support@streameum.ca. Some records (like royalty statements) must be kept for legal reasons even after an account is closed.
Contact
Questions or concerns: support@streameum.ca. If you’re not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.